Why Should You Use PCNAnswers Telephone Answering Service?
If you are looking for a cost-effective way to offer excellent customer service to every caller, PCNAnswers’ telephone answering service is an outstanding option. Our friendly and professional operators are available 24 hours a day, 7 days a week, 365 days a year – making sure that missed calls are a thing of the past.
We take pride in our team of friendly and professional, US-based operators. We train them well and treat them well because we know that they are the key to our (and our clients’) success.
By choosing to work with PCNAnswers, you can free up time for yourself and your staff allowing your whole office to be more productive. Plus, we give you the peace of mind, knowing that every call will be answered by a friendly and professional operator who will treat your callers just like you would.
Since our founding in 1990, we have been exceeding
our clients’ expectations and treating their callers like family.
Why Do You Need A Telephone Answering Service?
As a telephone answering service, PCNAnswers is an outsourced business service. What that means is that we will answer all (or some, depending on your needs) of your company’s inbound calls. Our friendly and professional operators will answer the phone in your company’s name and follow the script that you provide, following the instructions that you set, we will either connect the caller to the appropriate person, answer their questions, or take a message and either text, email, or fax it to you.
PCNAnswers is completely US-based, meaning that every one of our operators are located in the US and are native English speakers. When someone calls your business, we will offer the same outstanding customer service that you and your staff would.
Our clients love the fact that they know that they will never miss an important call again – whether it is a health emergency, a huge potential client, or someone asking for your business hours, we see every call as important and we will make sure that every caller is well taken care of.
Our clients also love that we save them money with our telephone answering service. They find that it is a lot more cost effective to hire us than it is to hire and train receptionists to handle all of their calls.
How It Works
Your customer calls your telephone number. One of our friendly and professional operators answers the call in your business name and follow a script and instructions that you help us write.
We attempt to connect the caller to the appropriate person. If we cannot reach the correct person, we will take a message and deliver it through a call, email, or text.
Benefits of a Telephone Answering Service
Hiring an answering service like PCNAnswers offers many benefits to your company. We have listed a few of them below:
● Less Calls For Your Staff
One of our friendly and professional operators can answer questions and help callers come to a resolution. We have all of our clients provide frequently asked questions, and our operators can often answer a caller’s question without ever having to involve you or your staff, meaning less calls (and more time) for you to deal with.
● You Still Get Callers After Business Hours
PCNAnswers will allow you to provide your callers with excellent customer service no matter what time they call. Many of our clients like the fact that their customers that call after busienss hours are still taken care of without them having to hire more staff or pay for more hours. As a free bonus, we will also answer calls on any holidays that you are closed!
● Scripts Are For Pros
Our friendly and professional operators will follow the script that you provide completely – every single call. We know that every caller is important and we will provide each caller with the same level of customer service that you and your staff would if you had the time. Your script helps us to always provide accurate information to your callers and it helps us to get all of the information that you need to reach back out to them when you need to.
● It’s Cheaper Than You Think
When you think of the cost to hire receptionists to cover your phones 24 hours a day, 7 days a week, 365 days a year, our cost doesn’t seem very high at all. However, your cost is totally dependant on how many calls you receive and we will help you to structure your package so that you only pay for what you need.
● Never Miss Another Call
Imagine a world where you never had to wonder about a missed call – was it another spam call, or was it a potential client that we lost because we didn’t answer the phone? Having a phone answering service lets you remove that source of stress from your life, knowing that every call will be answered by a friendly and professional operator who will follow your instructions to a “T.”
● We Grow With You
You are not locked into your package – as you grow we can grow right along with you. You don’t need to hire and train staff, we are often able to provide all of our clients’ needs at a fraction of the cost of additional staff. Whenever your needs change, please reach out to our client support team and we can help you to ensure that we are able to help you meet your business objectives.
● 100% US-Based Staff
We know a lrot of people are hesitant to hire a call answering service because they think that they will have low-payed receptionists from outside of the United States that are very hard for their callers to understand. Every single one of our friendly and professional operators are US-based, native English speakers meaning that your callers will have a better experience and we will represent you well to ever caller.
We Take Care of All of Your Communications Needs
We feel (and our clients agree) that we offer the best of both worlds. We are a family run business that still keeps the small business feel, but we are big enough that we are able to offer all of the services that you need, nationwide. Click the button below to talk to one of our associates – they can walk you through the process of getting started.
Frequently Asked Questions
What Is A Telephone Answering Service?
A telephone answering service is a professional service that will answer all or some of a business’ telephone calls on behalf of a company as if they were based in your office.
How does a telephone answering service work?
Telephone answering services work using a piece of technology, called call forwarding, that you probably didn’t know that you had available (most phones and phone providers are capable of call forwarding). When you activate call forwarding, your phone calls are automatically forwarded to the telephone answering service, where an operator will answer the call. The operator is at a computer that will bring up all of your account information before they answer the call, which allows them to follow a script and answer as if they were a part of your office.
What kinds of businesses use a telephone answering service?
Any kind of business can use an answering service, but there are several types of businesses that most commonly use answering services. Medical offices and hospitals, veterinarians, the trades (especially plumbers, HVAC, restoration companies, and landscapers), real estate and property management, solopreneurs, tax professionals, and legal offices are some of the most common telephone answering service clients.