Whether you are in construction, or in the trades, PCN has your phone needs covered. We know that you and your staff are busy on the job site and you do not always have time to stop what you are doing and answer the phone. Unfortunately, if you are not available to answer the phone, business will dry up pretty quickly. That is where we come in. Our friendly and professional operators make it possible for you to concentrate on getting the job done without having to worry about missing important calls.
When you sign up for our construction answering service, you can know that your customers and prospects will be well taken care of without you having to be available by phone 24 hours a day. Think of us as a partner, always ready to help, always available for your customers. We have many clients who are in the trades and in construction so we know the industry, and we know how to make your life easier.
Popular Services For Construction and Trade Clients
24 Hour Answering: With our 24 hour answering service, your callers will always be able to reach a live person, which helps to make a much more positive caller experience. And, if you offer 24 hour emergency services, this is a much better solution than being “on call” and having to wake up every time the phone rings.
Personalized Instructions: At PCN, one thing that we are not is rigid. We take pride in our ability to meet the unique needs of our customers, no matter how complex. One of the aspects that allows us to do this is the fact that our customer service team gets to know your business and helps you to set the instructions for your account so that our friendly and professional agents will answer the phone exactly how you want them to. Nothing impersonal, no canned greetings, just our agents answering the phone following your script, asking all of the questions that you need asked, and following your instructions to a tee.
Lead Capture: Advertising costs money, but if you are not available to answer the phone when a prospect calls, you are wasting your advertising budget. Statistics show that the majority of people will not leave a voicemail with a new business – they will call one of your competitors. With our lead capture services, your callers will always reach a friendly and professional voice, no matter what kind of call volume your ad campaign brings and you will never miss a new customer.
Emergency Dispatch: If your business offers emergency service, you need a good system in place to notify your staff about any emergency calls that need attention. Our operators will take your emergency calls, assess the situation according to the instructions that you give, and contact the appropriate person on your staff.
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