Small Business Answering Service

stock-photo-smiling-mature-woman-florist-small-business-flower-shop-owner-she-is-using-her-telephone-and-141675481Your business needs customers to survive. And at PCN, we know that customers are not all that easy to find. They are valuable, and the longer that you keep a customer and the better the relationship that you develop, the more valuable they become. And to develop a long-term relationship with your customers, you need to provide excellent customer service – the kind of customer service that does not come with a cold, impersonal voicemail box. Our small business answering services will allow you to develop these relationships with your customers without you having to be available by phone 24 hours a day.

Statistics About Small Business Answering Services

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  • 85% of your prospects will hang up and call a competitor rather than leave a voicemail message
  • 73% will not call a competitor if you answer the first time they call
  • 90% of people think that if they get a voicemail box during business hours that your business is small and unsuccessful
  • 68% will call a competitor right after leaving a voicemail message

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A large portion of our clients are small businesses. We help these clients to build relationships with potential and current customers by always answering with a friendly and professional voice. And our small business clients can know that they will not miss any calls, no matter how busy they are or what time of day it is.

Why PCN Small Business Answering Service?

Of course there are other small business answering services out there, and we know that. But we do not want to be just another answering service. We look to distinguish ourselves from other answering services by offering excellent customer service at a reasonable price. We do this by focusing on training our operators so that they are the best in the business. Our operators act as the voice of your business, and we understand that that is a huge responsibility. Our well trained and experienced operators will provide your customers with the kind of service that will keep them coming back for years.

Popular Services For Small Business Clients

Lead Capture: You spend a lot of money on your advertising campaigns, do not miss any of the leads that come from your ads! A lot of our clients have run successful ad campaigns only to realize that they could not handle the call volume that came with the ads. And you see the statistics above that potential customers do not leave messages – they will call a competitor. With our lead capture services, your callers will always reach a friendly and professional voice, no matter what kind of call volume your ad campaign brings and you will never miss a new customer.

Call Tracking: If you are running advertisements and you want to know which ones are most effective, our call tracking is what you need. It allows you to assign a different phone number for each ad that you run. Then, you can look at reports to see how many calls you are getting from each ad. It is a great way to keep track of which forms of advertising are most effective so that you can better spend your marketing dollars.

 Personalized Instructions: At PCN, one thing that we are not is rigid. We take pride in our ability to meet the unique needs of our customers, no matter how complex. One of the aspects that allows us to do this is the fact that our customer service team gets to know your business and helps you to set the instructions for your account so that our friendly and professional agents will answer the phone exactly how you want them to. Nothing impersonal, no canned greetings, just our agents answering the phone following your script, asking all of the questions that you need asked, and following your instructions to a tee.

24 Hour Answering: Wouldn’t it be nice if all of your customers called during business hours? Unfortunately that isn’t usually the case. However, our 24 hour answering clients are able to leave their work at work and know that their customers will still be well taken care of by our friendly and professional operators.

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