Clients are the lifeblood of any successful law firm. In order to keep your clients, you know that you need to be available when they need you, but that can be difficult with a busy schedule. You may not be able to answer your phones 24 hours a day, 7 days a week, 365 days a year, but the friendly and professional operators at PCN’s legal answering service are always available – no matter when a client calls.
We currently answer for a number of law firms and our lawyers love us. We understand the legal industry and the unique needs that your clients have. Our operators will be sensitive, discreet, and professional when dealing with your callers. We understand that we are the voice of your firm when we answer for you and we take that responsibility very seriously.
And while our service is second to none, our prices are very competitive. Whether you need us to answer 24 hours a day, after hours, or as an overflow when your staff is too busy to answer, we can put together a plan that will provide the service that you expect at a price that will surprise you.
Why PCN Legal Answering Service?
We know that you have options, but we like to think that we offer the best service at the best price. We are obsessive in the way that we train our operators, we treat them well, and we keep them – we have operators that have been with us for almost 20 years! This kind of experience is what makes our service stand our from our competitors, and it is what will keep your clients coming back.
Popular Services For Legal Clients
Personalized Instructions: At PCN, one thing that we are not is rigid. We take pride in our ability to meet the unique needs of our customers, no matter how complex. One of the aspects that allows us to do this is the fact that our customer service team gets to know your business and helps you to set the instructions for your account so that our friendly and professional agents will answer the phone exactly how you want them to. Nothing impersonal, no canned greetings, just our agents answering the phone following your script, asking all of the questions that you need asked, and following your instructions to a tee.
24 Hour Answering: There are two things that we have learned answering for legal clients. First, potential clients do not always call during business hours. And second, they do not like to leave a voicemail – they will move on to the next law firm until they find one that answers live. By having our operators answering for you 24 hours a day, 7 days a week, 365 days a year, missed calls will be a thing of the past – and so will missed clients. Having our friendly and professional operators available will mean more leads for your firm and more billable hours for your lawyers.
Time Management: All calls are not created equal – and we know that. Through criteria set by your firm, we can transfer important calls through to your staff while taking a message and notifying you about less important calls. All of which you can change when necessary. So if you have an urgent case pending, we can transfer any calls regarding that case while taking a message for any other calls. Our clients love this as it helps them to better manage their time and bill more hours.
Call Tracking: If you are running advertisements and you want to know which ones are most effective, our call tracking is what you need. It allows you to assign a different phone number for each ad that you run. Then, you can look at reports to see how many calls you are getting from each ad. It is a great way to keep track of which forms of advertising are most effective so that you can better spend your marketing dollars.
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