PCN is always available, 24 hours a day, 7 days a week, 365 days a year to help you to better serve your constituents with our government agency answering service. So whether you are a traditional government agency looking to better serve those who call your office or something less traditional like the call boxes on the side of the California freeways (which we answer for, by the way) we can put a program in place that will have your constituents gushing!
Take Control of Your Messaging with a Government Answering Service
No longer will callers be left to stew in frustration as they sit on hold, waiting for your already way too busy staff to answer. Our friendly and professional operators will answer the calls, answer questions according to information that you provide, take messages, schedule appointments, and provide an excellent caller experience. Let us help you to change the perception of government agencies, one caller at a time!
We are experienced working with governmental organizations and we have a track record of helping to better the caller experience while saving money in the process. Some of the organizations that we currently work with are the California Call Boxes, Riverside Police Tow, Riverside 511, and Riverside 311.
Popular Services For Government Agencies
24 Hour Answering: With our 24 hour answering service, your callers will always be able to reach a live person, which helps to make a much more positive caller experience. But beyond that, it allows you to much better serve your callers who are unable to call during regular business hours.
Frequently Asked Questions: We find that the vast majority of your callers will have one of a few common questions unique to your agency. Our operators are trained to answer these common questions (with information provided by your agency) so that we are able to fully serve your callers without having to involve your busy staff. This means more time for your staff and that your agency is able to serve many more people.
Time Management: Not every call is an important call. However, important calls do require immediate attention. Our friendly and professional operators are trained to determine (through information provided by your agency) which calls are important and need to be patched through to your staff and which are not urgent and a message can be taken. This can help you to save countless hours and ease the burden on your staff.
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