The Answering Service for Accountants

accounting answering service
Tax season. The time of year that you don’t have enough time to sleep, let alone answer the phone every time it rings. That is where we come in – to lend a hand when you need it. Our accounting answering service can lighten your load by answering your calls that come in, following your directions, and taking messages when it is not urgent and patching the call through when it is.

An Answering Service That Gets Accountants

We know that your call volume will fluctuate greatly throughout the year. There are peaks in tax season, at quarterly filings, at extension deadlines, etc. Unfortunately, the phone rings most heavily when you have the most work to get done. That is why we exist as an accounting answering service. We are here simply to provide excellent customer service to your clients when you can’t. We will make sure that every caller reaches a friendly and professional voice and will be well taken care of.

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Our operators, the friendly and professional voices at the end of every call, are really the star of our team. We hire the right people, train them well, and provide a great working environment from them. Our staff is like a big family, and that is why we keep our employees so long, and that is what allows us to offer such great service. And luckily for our customers, that means that they get 5 star service every time their phone rings.
 

Whether you are a one person office or a large, corporate firm, we can help improve your customer service and your bottom line. We have clients of all sizes and we are able to create custom packages that fit any need and any budget. If you want to be able to get more done during the rush without having your customer service suffer, give us a try – You won’t be sorry!


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 Frequently Asked Questions: We find that the vast majority of your callers will have one of a few common questions unique to your agency. Our operators are trained to answer these common questions (with information provided by your agency) so that we are able to fully serve your callers without having to involve your busy staff. This means more time for your staff and that your agency is able to serve many more people.

Personalized Instructions: At PCN, one thing that we are not is rigid. We take pride in our ability to meet the unique needs of our customers, no matter how complex. One of the aspects that allows us to do this is the fact that our customer service team gets to know your business and helps you to set the instructions for your account so that our friendly and professional agents will answer the phone exactly how you want them to. Nothing impersonal, no canned greetings, just our agents answering the phone following your script, asking all of the questions that you need asked, and following your instructions to a tee.

 Call Tracking: If you are running advertisements and you want to know which ones are most effective, our call tracking is what you need. It allows you to assign a different phone number for each ad that you run. Then, you can look at reports to see how many calls you are getting from each ad. It is a great way to keep track of which forms of advertising are most effective so that you can better spend your marketing dollars.

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