PCN’s Los Angeles answering service is the key to many Los Angeles small businesses. We offer virtual office services, lead capture, help desk services, 24 hour answering services, and overflow call center services. Our friendly and professional operators are trained to answer your calls quickly and to follow your instructions completely, which means that your callers receive excellent customer service. And whether you run a small business, a large corporation, or anything in between, we have the technology and, more importantly, the excellent operators to meet your communications needs and exceed your expectations.
We know that all kinds of businesses need support sometimes. Whether you need us to answer all of your calls or just to pick up the slack when your staff is unable to answer a call, we have a package for you. With PCN’s Los Angeles answering service, we will make sure that every caller gets to talk to a friendly and professional operator and that you don’t miss any calls, or opportunities.
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Personalized Instructions: At PCN, one thing that we are not is rigid. We take pride in our ability to meet the unique needs of our customers, no matter how complex. One of the aspects that allows us to do this is the fact that our customer service team gets to know your business and helps you to set the instructions for your account so that our friendly and professional agents will answer the phone exactly how you want them to. Nothing impersonal, no canned greetings, just our agents answering the phone following your script, asking all of the questions that you need asked, and following your instructions to a tee.
Frequently Asked Questions: We find that the vast majority of your callers will have one of a few common questions unique to your agency. Our operators are trained to answer these common questions (with information provided by your agency) so that we are able to fully serve your callers without having to involve your busy staff. This means more time for your staff and that your agency is able to serve many more people.
24 Hour Answering: With our 24 hour answering service, your callers will always be able to reach a live person, which helps to make a much more positive caller experience. And, if you offer 24 hour emergency services, this is a much better solution than being “on call” and having to wake up every time the phone rings.
Call Tracking: If you are running advertisements and you want to know which ones are most effective, our call tracking is what you need. It allows you to assign a different phone number for each ad that you run. Then, you can look at reports to see how many calls you are getting from each ad. It is a great way to keep track of which forms of advertising are most effective so that you can better spend your marketing dollars.
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Los Angeles Facts
- City of Los Angeles: 472 square miles
- City of Los Angeles: 3.8 million people
- County of Los Angeles: 4,084 square miles
- County of Los Angeles: 9.8 million people
- Area Codes: 323, 310, 213, 818
More Los Angeles Info
Other Service Areas:
In addition to serving Los Angeles, PCN also offers its 24 hour live answering service throughout all of California.
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