As a home health provider, you have enough to worry about with caring for your patients. But how do you do that well and make sure that you are available by phone 24 hours a day, 7 days a week, and 365 days a year? For most small organizations, this is simply impossible and some calls end up getting missed. One way that this can be avoided is by hiring a home health answering service. Besides making sure missed calls are a thing of the past, here are 4 other benefits that an answering service can offer home health care providers.
1. On Call Answering
You can designate an on-call staff member, but they don’t have to take every call. Our friendly and professional operators will take your calls and deal with them according to your instructions. If it is something that we can handle, we will. If it something that can wait until the morning, we will take a message and send it to you. If it needs immediate attention, we will contact your on-call staff member so that you are able to seamlessly care for your patients and their needs.
2. After Hours Answering
You provide excellent care for your patients, but you do need to sleep. And so does your staff. You cannot be available all of the time. An answering service can make sure that a friendly and professional voice is available to your patients no matter when they call. Your patients will truly appreciate this if they need you after hours and you will appreciate not getting so many calls when you are “off the clock.”
3. Emergency Escalation
In home health, emergencies will happen. A good answering service will be able to calmly talk a patient through the situation while getting him or her the emergency care that is necessary. We will follow your protocols, but our operators will do it in a way that makes sure that your patients feel well cared for through a difficult situation.
4. Medication Reminders
While it will in no way replace the need for personal attention, we can set up reminder texts, calls, or emails that will help to remind a patient to take his or her medicine. This may help to cut down on some of your administrative work and it may help to keep a patient from missing their medicine.
We know that what you want is to make sure that your patients are well cared for. You do your best to make sure that this is exactly what happens. Our job as a home health answering service is to make it easier for you to care for you patients. We know that there is no way that we can replace your personal service, we just want to be here to supplement and make a few tasks easier for you and your staff. Our goal is to save you time without your patients noticing a difference in their level of service.
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